Return & Refund Policy

We want every Paeopqwr™ piece to arrive as expected and to match the product information presented when you placed your order. Because jewelry is personal—from ring sizing and gemstone color to the way a pendant or pair of earrings feels when worn—we have set out the following return and refund process so customers can understand their options before and after purchasing.

This policy applies to eligible purchases made through the Paeopqwr™ online store.

30-Day Returns

Eligible merchandise may be returned within 30 calendar days after delivery.

To remain eligible for a preference-based return, jewelry should be:

  • Unworn and unused beyond what is reasonably necessary to inspect the item

  • In its original condition

  • Returned with its original packaging and included accessories, where applicable

  • Free from alteration, resizing, engraving, or customer-caused damage

  • Accompanied by valid proof of purchase or identifiable order information

Please take reasonable care when inspecting jewelry after delivery. Scratched metal surfaces, damaged settings, bent components, missing stones, contamination, or other damage caused after receipt may affect return eligibility.

Submitting a request within 30 days does not mean you should immediately mail the jewelry to our published business address. Please follow the return-request process below first.

Starting a Return

To request a return, email:

service@paeopqwr.com

Please provide:

  • Your order number

  • The item you would like to return

  • The reason for the request

  • Relevant photographs or other supporting information where appropriate

Our customer support team will review the request and provide the applicable next steps.

If the return is approved, you will receive return instructions and the appropriate return destination.

Please do not send merchandise back without return instructions. An unauthorized parcel may be sent to a location that is not equipped to receive or identify customer returns, which can significantly delay processing.

Changed Your Mind or Chose the Wrong Option?

We understand that jewelry can look or feel different once viewed in person.

For an eligible return based on personal preference—for example, a change of mind, an unwanted style, or an incorrectly selected size where the product supplied matches the order—the customer is responsible for the return shipping cost.

We recommend using a traceable shipping service and keeping the shipment receipt and tracking information until the return has been completed.

Original standard shipping on Paeopqwr™ orders is free. If optional paid delivery services are introduced and selected for an order, any treatment of those original optional shipping charges will be communicated as applicable to the return.

Damaged, Defective, Incorrect or Misdescribed Jewelry

Please inspect your Paeopqwr™ jewelry after delivery.

Contact service@paeopqwr.com if the item:

  • Arrives damaged

  • Has a material defect

  • Is different from the item ordered

  • Has an incorrect size or option due to our fulfillment error

  • Is materially different from the applicable product description

Include your order number and clear photographs showing the issue where reasonably possible.

If we confirm that an item arrived damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Customers will not be required to bear return shipping costs for a confirmed issue caused by our merchandise or fulfillment error.

Please do not discard the jewelry or its packaging while the claim is being reviewed unless our support team tells you that doing so is appropriate.

Jewelry That May Not Qualify for a Preference Return

Certain merchandise may be excluded from ordinary preference-based returns where appropriate, including:

  • Jewelry that has been worn beyond reasonable inspection

  • Items damaged after delivery through misuse, accident, improper storage, or failure to follow reasonable care instructions

  • Jewelry that has been altered, resized, engraved, repaired, or otherwise modified after delivery

  • Personalized or made-to-order merchandise where the applicable product page clearly disclosed the restriction before purchase

  • Gift cards, if offered

  • Items expressly identified as final sale before purchase, where such a restriction is permitted by applicable law

A return restriction does not eliminate the customer's rights regarding an item that arrived damaged, defective, incorrect, or materially different from its product description.

If you are uncertain whether a particular piece qualifies, contact us before sending it anywhere.

Exchanges

Because gemstone color, jewelry style, and ring sizing may vary between products, we generally handle exchanges through a return-and-reorder process.

For an eligible preference-based exchange:

  1. Contact us to request a return for the original item.

  2. Follow the return instructions provided after approval.

  3. Place a separate order for the preferred design, size, or available option.

A replacement order remains subject to current availability and pricing.

Where the original item is confirmed to be damaged, defective, incorrect, or affected by our fulfillment error, our customer service team may instead arrange the appropriate replacement directly.

Refund Review

After an authorized return reaches the designated return facility, the merchandise will be reviewed against the applicable return conditions.

We will notify you regarding the outcome of the return review.

When a refund is approved, it will be issued to the original payment method, unless another method is required by applicable law or specifically agreed under the circumstances.

Approved refunds are normally initiated within 5–10 business days after the returned item has been received and inspected.

Once we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account. That posting period is controlled by the applicable financial institution or payment provider.

If you have received confirmation that a refund was issued but it has not appeared after a reasonable processing period, please contact us so we can review the available transaction information.

Where Should a Return Be Sent?

Do not automatically send returns to our business registration address.

Paeopqwr™ orders may be handled through different fulfillment arrangements depending on the product, inventory, and destination. The facility that processes a particular return may therefore be different from the legal business address published on our website.

After your return request is reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions for that merchandise.

Sending a parcel to another address without authorization may prevent it from reaching the facility responsible for processing your return.

Our published business address remains:

Hangzhou Ranyou Technology Co., Ltd.
Room 422, Building 1, No. 21 Longtan Road
Cangqian Subdistrict, Yuhang District
Hangzhou City, Zhejiang Province
(Hangzhou Xinpeng Business Secretary Custody 2026004)

This is our business address and should not be treated as the default merchandise return address unless our customer support team specifically instructs you to use it.

Cancellations Before Shipment

If you would like to cancel an order before it progresses too far into fulfillment, contact us within 12 hours after placing the order at service@paeopqwr.com.

We will make a reasonable effort to accommodate eligible requests received during this period.

Once an order has progressed too far into fulfillment or has already been dispatched, cancellation may no longer be possible. After delivery, an eligible item may instead be handled through the return process described in this policy.

This 12-hour request period is consistent with our Shipping Policy and does not limit any return rights that apply after delivery.

International Customers

Customers purchasing from outside the country where our business is established may have mandatory consumer rights under laws applicable to their transaction.

Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

Where applicable law grants a customer additional cancellation, withdrawal, return, refund, or remedy rights, those rights will apply according to the relevant legal requirements.

Need Help With a Return?

If something about your jewelry or order does not seem right, please contact us before sending the product back. Providing the order number and relevant details will help us understand the situation and direct the item to the appropriate return process.

Paeopqwr™ Customer Support
Email: service@paeopqwr.com
Telephone: +86 13096721420
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Paeopqwr™ is owned and operated by Hangzhou Ranyou Technology Co., Ltd.

Our goal is to keep the process understandable: customers should know when a return is available, where to request it, who is responsible for return shipping, and when an approved refund can be expected.