Terms & Conditions
These Terms and Conditions govern purchases made through the Paeopqwr™ online store and form part of the terms applicable to transactions between customers and the business operating the store.
Paeopqwr™ is owned and operated by Hangzhou Ranyou Technology Co., Ltd.
When you submit an order through our store, you agree that your purchase is subject to these Terms and Conditions together with the policies applicable to the transaction, including our Payment Information, Shipping Policy, and Return & Refund Policy.
Our separate Terms of Use governs general access to and use of the Paeopqwr™ website.
1. Choosing a Paeopqwr™ Piece
Our collections include gemstone pendants, earrings, rings, and other jewelry or accessories that may be introduced over time.
Each product page is intended to provide information relevant to that particular piece, which may include:
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Product design and style
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Principal materials
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Gemstone type
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Dimensions
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Available colors or finishes
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Ring size or other selectable options
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Care guidance
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Relevant product notes
Please review the applicable product page carefully before purchasing, particularly when selecting a ring size or another product-specific option.
References to lab-created gemstones identify stones described as lab-created rather than naturally mined stones. Product descriptions should be read according to the specifications given for the individual design.
2. Placing an Order
An order is submitted when you complete the checkout process using an available payment method.
Please review your cart and checkout information before submitting the purchase, including:
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Product
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Quantity
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Size or option, where applicable
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Recipient information
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Shipping address
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Billing information
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Final order amount
After an order is submitted, you may receive an electronic confirmation acknowledging the transaction or providing order information.
We reserve the right to review an order before fulfillment where reasonably necessary for payment verification, fraud prevention, inventory confirmation, shipping restrictions, or another legitimate operational reason.
If we cannot fulfill an order, we will take appropriate steps regarding the affected transaction, including refunding amounts paid for merchandise we are unable to provide where applicable.
3. Prices and Currency
Our store processes transactions in United States Dollars (USD) unless checkout expressly indicates otherwise.
Prices applicable to a purchase are presented through the store and checkout before the order is submitted.
Please review the final checkout total rather than relying solely on a previously viewed advertisement, cached page, screenshot, or other earlier representation of a price.
Where applicable taxes, duties, optional shipping charges, or other amounts are required to be presented or collected through checkout, they will be handled according to the transaction and applicable requirements.
4. Payment
Customers may use payment methods actually displayed as available during checkout.
Depending on our current checkout configuration, these may include PayPal and eligible credit or debit card payment options.
Payment authorization is subject to the relevant bank, card issuer, payment processor, or PayPal service.
Paeopqwr™ does not control an independent financial institution's decision to approve or decline a transaction.
If you believe you were charged for an order but did not receive an appropriate order confirmation, please contact us before repeatedly submitting the same purchase.
Additional information about payment handling is available on our Payment Information page.
5. Product Availability
Jewelry availability can change as orders are placed and inventory is allocated.
Adding an item to a shopping cart does not necessarily reserve that item indefinitely.
On uncommon occasions, inventory information may change before an order reaches fulfillment. If merchandise becomes unavailable after payment, we will review the affected order and provide an appropriate resolution, including a refund for an item we cannot supply.
We will not substitute a materially different jewelry design for the item ordered without the customer's agreement.
6. Order Preparation
After successful order placement and payment confirmation, Paeopqwr™ orders normally require 2–5 business days for processing before dispatch.
Processing may include order review, product and option matching, packaging, and fulfillment preparation.
During unusually busy periods, major holidays, or increased order volume, processing may require up to 6 business days.
Processing time is separate from the delivery period that begins after dispatch.
7. Free Standard Shipping
Standard shipping is free on Paeopqwr™ orders, with no minimum purchase amount required for the standard free-shipping option.
Orders may be fulfilled from our own or partner facilities according to inventory availability, product location, and delivery destination.
We do not represent every shipment as originating from a warehouse located in the customer's country unless that is the actual arrangement for the applicable order.
8. Estimated Delivery
After dispatch, our current estimated standard delivery periods are:
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | 8–12 business days |
| Canada | 10–14 business days |
| United Kingdom | 10–14 business days |
| Australia | 10–14 business days |
| Other Supported International Destinations | 14–19 business days |
These periods are delivery estimates rather than guaranteed arrival dates.
Carrier conditions, customs procedures, severe weather, public holidays, transportation disruptions, or other circumstances may occasionally affect delivery.
For more complete information concerning tracking, fulfillment locations, delivery issues, and international shipments, please review our Shipping Policy.
9. Tracking and Delivery Concerns
When tracking information becomes available after dispatch, it will generally be provided using the contact information associated with the order.
If tracking remains unchanged for an extended period, the estimated delivery window has passed, or you reasonably believe a parcel may have been lost, contact service@paeopqwr.com with your order number.
We will review the available order and shipment information and determine the appropriate next step.
A delivery concern will not automatically be rejected solely because a carrier's tracking system displays a particular status.
10. Changes and Cancellations
If you need to request an address correction, order change, or cancellation, contact us within 12 hours after placing the order.
Requests should be sent to:
Include your order number and clearly identify the requested change.
We will make a reasonable effort to accommodate an eligible request received within this period. However, if the order has already progressed too far into fulfillment or has been dispatched, modification or cancellation may no longer be possible.
The submission of a request does not itself confirm that an order has been canceled.
After delivery, eligible merchandise can instead be handled under our Return & Refund Policy.
11. Returns After Delivery
Eligible merchandise may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
For an ordinary preference-based return, such as a change of mind or an incorrectly selected size where the merchandise supplied correctly matches the order, the customer is responsible for the applicable return shipping cost.
Jewelry should remain in the condition required under our Return & Refund Policy.
A return request must be initiated through service@paeopqwr.com before merchandise is sent back.
12. Damaged, Defective or Incorrect Merchandise
If jewelry arrives damaged, materially defective, incorrect, or materially different from its applicable product description, contact us and provide the order information and reasonable supporting details.
Where the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
The customer will not be required to pay return shipping costs for a confirmed merchandise defect or fulfillment error attributable to us.
These protections are separate from ordinary preference-based returns.
13. Refund Processing
Authorized returned merchandise may be inspected after it reaches the designated return facility.
When a refund is approved, it will generally be issued to the original payment method.
Approved refunds are normally initiated within 5–10 business days after the authorized return has been received and inspected.
The customer's bank, card issuer, PayPal, or other payment provider may require additional time to display the completed refund after we have issued it.
Further details are provided in our Return & Refund Policy.
14. Return Destination
Our published legal business address is not automatically the warehouse used for merchandise returns.
Customers must first request a return through customer support. After an eligible request has been reviewed and approved, we will provide the appropriate return warehouse address and return instructions.
Do not send jewelry to an address merely because it appears in the website footer, company information, or these Terms and Conditions.
This helps ensure that returned merchandise reaches the facility capable of identifying and processing the applicable order.
15. International Orders
International shipments may be subject to customs processing and applicable import requirements in the destination country.
Where not collected or otherwise addressed at checkout, import duties, taxes, or government charges may be assessed according to the destination's rules and the circumstances of the shipment.
Customers are responsible for reviewing import requirements that apply to their destination.
Nothing in these Terms and Conditions is intended to exclude mandatory consumer rights that apply to an international transaction and cannot lawfully be excluded.
16. Jewelry Care and Customer Use
Jewelry requires appropriate handling after delivery.
Product-specific care instructions should be followed where provided. As a general precaution, customers should avoid exposing jewelry unnecessarily to harsh chemicals, chlorine, excessive moisture, impact, or conditions likely to damage stones, settings, or metal surfaces.
Jewelry should be removed where appropriate before swimming, bathing, sleeping, strenuous exercise, or activities involving machinery or significant impact.
Sterling silver and other metal surfaces may naturally change in appearance or tarnish over time depending on wear, storage, environmental exposure, and care.
Normal wear or customer-caused damage is different from merchandise arriving defective.
17. Product Safety
Jewelry may contain small components and is not intended to be treated as a toy.
Keep small jewelry components away from young children where they may present a swallowing or choking hazard.
Discontinue wearing an item if it causes persistent discomfort or irritation.
For rings, remove the item if swelling, numbness, or restricted circulation occurs, and avoid wearing rings during activities where jewelry could become caught in machinery, equipment, or heavy objects.
Any product-specific safety information supplied with an item should also be followed.
18. Fair Resolution of Order Problems
If a problem occurs with a transaction, we encourage customers to contact us with the relevant order information so that the circumstances can be reviewed.
These Terms and Conditions are intended to establish practical transaction rules, not to eliminate remedies that customers are entitled to under applicable law.
Nothing in these terms excludes, restricts, or modifies a statutory guarantee, consumer remedy, or other right where applicable law does not permit such exclusion or restriction.
19. Relationship With Our Store Policies
Our transaction policies are intended to work together.
The Payment Information page explains available payment handling.
The Shipping Policy provides additional detail regarding processing, delivery estimates, tracking, and shipping problems.
The Return & Refund Policy provides the complete process for eligible returns, return shipping responsibility, damaged or incorrect merchandise, and refunds.
The Privacy Policy explains how personal information associated with transactions and website use may be handled.
The Terms of Use governs general website access, accounts, intellectual property, prohibited conduct, and other non-transactional use of the site.
Where mandatory law provides a right or remedy that differs from these store policies, the applicable mandatory requirement will control to the extent required.
20. Transaction Support and Business Information
Questions concerning an order, payment, shipment, return, or these Terms and Conditions may be directed to:
Paeopqwr™
Owned and operated by Hangzhou Ranyou Technology Co., Ltd.
Owner: Song Jianlin
Business Address: Room 422, Building 1, No. 21 Longtan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province (Hangzhou Xinpeng Business Secretary Custody 2026004)
Customer Support Email: service@paeopqwr.com
Telephone: +86 13096721420
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
The business address above identifies our legal business location. It should not be used as a merchandise return destination unless our customer support team specifically provides it as the return address for an approved return.