Shipping Policy

Every Paeopqwr™ order begins with a small piece of jewelry, but its journey to the customer involves careful order preparation, packing, dispatch, and delivery.

This Shipping Policy explains the time required to prepare an order, our estimated delivery windows, tracking process, international shipping considerations, and what to do if something does not go as expected.

Preparing Your Paeopqwr™ Order

Once an order has been successfully placed and payment has been confirmed, it normally requires 2–5 business days for processing before dispatch.

During this stage, the order may go through preparation steps appropriate to the jewelry being shipped, such as order verification, product and option matching, packaging, and fulfillment preparation.

Business days generally exclude weekends and applicable public holidays.

During unusually busy periods, major holidays, or periods of increased order volume, processing may require up to 6 business days. If a significant issue prevents us from fulfilling an order as expected, we will take reasonable steps to communicate with the customer using the contact information provided with the order.

Shipping Cost

Standard shipping is free for Paeopqwr™ orders.

There is no minimum purchase amount required to qualify for our standard free-shipping option.

If an alternative or expedited delivery service is ever made available for a particular order, any applicable charge will be displayed before the customer completes checkout.

Estimated Delivery Times

Delivery time begins after an order has been dispatched and is separate from the 2–5 business day processing period described above.

Our current estimated standard delivery windows are:

Destination	Estimated Delivery After Dispatch
United States	8–12 business days
Canada	10–14 business days
United Kingdom	10–14 business days
Australia	10–14 business days
Other Supported International Destinations	14–19 business days

These periods are estimates rather than guaranteed delivery dates.

Actual delivery can occasionally be affected by circumstances outside normal fulfillment schedules, including carrier network conditions, weather disruptions, public holidays, customs inspections, destination accessibility, or other transportation events.

If you are purchasing jewelry for a birthday, holiday, trip, or another date-specific occasion, we recommend allowing additional time rather than relying on the final day of an estimated delivery window.

Where Orders May Be Fulfilled

Paeopqwr™ jewelry may be fulfilled from our own or partner facilities depending on inventory availability, product location, and the delivery destination.

This means that the dispatch location of an individual order may differ from our business registration address.

We do not represent every order as being shipped from a local warehouse in the customer's country unless that is actually the fulfillment arrangement for the applicable shipment.

For the same reason, the business address published on our website should not automatically be treated as a merchandise return warehouse.

Tracking the Journey

Once your order has been dispatched and tracking information is available, a shipping confirmation will be sent to the email address associated with your order.

Tracking information may require some time to appear in a carrier's system after a shipping label or tracking number has been generated.

In some cases, the first carrier scan or a later transit update may not appear immediately. A temporary absence of a new scan does not by itself establish that a parcel has been lost.

If tracking remains unchanged for an extended period or you have a reasonable concern about the status of the shipment, please contact us at service@paeopqwr.com and include your order number.

International Delivery & Customs

International orders may pass through customs or other import procedures in the destination country.

Where applicable, customs authorities may assess import duties, taxes, or other government charges according to local rules and the circumstances of the shipment. Unless checkout or applicable law expressly provides otherwise, such charges may be payable by the recipient.

Customs requirements differ between destinations, and Paeopqwr™ cannot determine every possible import charge in advance.

Customs inspection or clearance may also add time to an international shipment. If you experience an unusual delay, please contact us so that we can review the available shipment information with you.

Changing or Canceling an Order

If you notice an error in your shipping information or would like to request cancellation, contact service@paeopqwr.com within 12 hours after placing your order.

Please include your order number and clearly describe the requested change.

We will make a reasonable effort to accommodate eligible requests received within this period. However, once an order has progressed too far into fulfillment or has already been dispatched, we may no longer be able to modify its delivery details or cancel the shipment.

Submitting a request does not by itself confirm that a change or cancellation has been completed. Our customer service team will review the order status and respond accordingly.

Delayed or Potentially Lost Packages

A shipment occasionally takes longer than expected.

If the estimated delivery window has passed, tracking has stopped updating for an extended period, or the available information suggests that the parcel may have been lost in transit, please contact us instead of assuming that no further assistance is available.

Send your order number and a brief description of the delivery issue to:

service@paeopqwr.com

Our team will review the available tracking and order information and, where appropriate, work with the relevant fulfillment or delivery service to determine the next step.

We do not automatically reject a delivery concern solely because a carrier's tracking page displays a particular status. Where appropriate, we will review the circumstances and available information associated with the shipment.

Packages Arriving Damaged

If your parcel or jewelry arrives damaged, please contact our customer support team as soon as reasonably possible after delivery.

To help us evaluate the issue, include:

• Your order number

• A description of what happened

• Clear photographs of the affected jewelry

• Photographs of the shipping package where relevant

Please keep the product and its packaging while your request is being reviewed.

When an item is confirmed to have arrived damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer, according to the circumstances and our Return & Refund Policy.

Incorrect or Incomplete Delivery Information

Customers should review their shipping information carefully before completing checkout.

If you discover an error after ordering, contact us within the 12-hour change-request period whenever possible.

If an order cannot be delivered because information supplied at checkout was materially incorrect or incomplete, please contact us so we can review the shipment status and available options. Any resolution will depend on whether the parcel can still be redirected, is returned by the carrier, or has already been delivered.

Shipping Support

For questions about processing, tracking, delivery delays, or another shipping matter, contact:

Paeopqwr™ Customer Support
Email: service@paeopqwr.com
Telephone: +86 13096721420
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

When contacting us about an existing shipment, including your order number will help us locate the relevant information more efficiently.

Paeopqwr™ is owned and operated by Hangzhou Ranyou Technology Co., Ltd.